Accessibility Services (ADA)
Guests who require accommodations and special services should contact Guest Experience at 305-480-1300, or text 305-480-4999, or locate a Guest Experience Team Member throughout the ballpark. Standard message rates may apply.
- Accessible Parking
Accessible parking is available in all four (4) parking garages and two (2) surface parking lots (East Lot 2 & East Lot 3) on a first come, first served basis. A hanging placard or disability license plate is required to be granted access to accessible parking. Disabled Permit parking must adhere to ballpark event rates.
- Accessible Seating
Wheelchair accessible and semi-ambulatory seats with operable armrests are located in various sections on all ballpark levels.
One (1) companion/escort may accompany Guests with disabilities in designated seating areas.
For more information on wheelchair accessibility and/or tickets, please contact the Marlins Office at 305-480-1300.
Braille and Tactile Signs
Braille and tactile signs for the visually impaired are located throughout the ballpark on all concession, restroom and exit signs.Closed Captioning
Closed captioning is available at each end of the ribbon display board located on the Legends Level, directly below Sections 201 and 228.Electrical Outlets
Electrical outlets for recharging wheelchairs and other medical equipment can be found at the following wheelchair accessible seating areas:Promenade Level: Sections 1, 9 - 20, 28, 30 - 31, 35 and 39
Legends Level: Sections 205, 211, 220 and 223
Vista Level: Sections 309 - 311, 317, 319, 320 and 322
Elevators
Please see "Elevator" section for more information or click here.Ramps
Please see "Ramps" section for more information or click here.Restrooms/Family Restrooms
Please see "Restrooms/Family Restrooms" section for further information or click here.Seating Relocations
If for any reason a ticketed Guest's seat does not accommodate a disability, he/she may qualify for relocation. All relocation cases are handled by Guest Experience Supervisors located throughout the ballpark.Special Needs Strollers
Strollers for children with disabilities are permitted throughout all levels of the ballpark.Special Transportation Services (STS)
Miami-Dade Paratransit Operations will use the designated drop-off and pick-up location, accessible from the corner of NW 6th Street & NW 16th AvenueWheelchair Requests/Assistance
Wheelchair transportation to and from seats is available to Guests. Assistance can be requested at any ballpark entrance or by locating any Guest Experience Team Member. Guests can also text 305-480-4999 with your name and location to request a wheelchair. Standard message rates may apply.
Administrative Offices
Contact Us
Receptionist: (305) 480-1300
Sales and Service: (305) 480-2525
All Other Inquiries tab on our Contact Us page at www.marlins.com/contactus
Advertising Opportunities
Reach consumers at their points of passion and elevate your business through partnering with one of the most innovative organizations in sports and entertainment, the Miami Marlins. Our experienced team will work with you to develop a fully customized marketing solution that delivers the results that drive your business. For more information, email us at [emailprotected].
Aisles, Seats and Stairways
To help enhance the Guest experience and ensure safety for all events at the ballpark, sitting or standing in the aisles, in the stairways, on seat backs and on seats, or stepping over/on seats is not permitted. Guests will be asked to return to their seats if spotted performing any aforementioned actions. As a courtesy to others, we request that Guests refrain from walking in aisles while players are inside the batter’s box.
Guests MUST wait for a “BREAK IN ACTION” before returning to their seats (e.g. after an out is made, pitching changes, between innings).
Alcohol Policy
The Miami Marlins and Levy Restaurants, Inc., the concessionaire at the ballpark, promote the responsible sale and consumption of alcoholic beverages. The Marlins ask for Guests to conduct themselves in a manner that will help ensure a positive experience for everyone at the ballpark.
Guests are NOT permitted to:
- Bring alcoholic beverages beyond the security/perimeter gates
- Enter the ballpark under the influence of alcohol when appearing intoxicated and/or unmanageable
- Pass alcohol to minors
- Possess alcohol under the age of 21
- Exit the ballpark with alcoholic beverages
Alcohol Serving Per Purchase
- There is a two (2) alcoholic beverage, or one (1) double purchase, limit per legal adult (21 years of age or older) with valid form of I.D.
- Guests who appear to be 30 years of age or younger purchasing alcohol must produce a valid form of I.D.
Alcohol Sales Cut-Off Time:
- Sales in the seating bowl, at general concession and portable stands will be discontinued at the middle of the 8th inning of each baseball game
- Sales in PNC Club, Suites and Recess will be discontinued one hour after the completion of each baseball game
- Sales in the Biscayne Bay Brew Hall may be continued up to 45 minutes after the completion of each baseball game
- Sales cut-off time for all events other than baseball games will be determined by the Marlins on a case-by-case basis at least 10 days before the event. For the specific sale cut-off time for an event at the ballpark call (305) 480-1300 within 10 days of the event
The Miami Marlins advise everyone to drink responsibly. Underage drinking and consumption of alcohol while impaired or intoxicated will be handled in a prompt and safe manner.
Violation of this “Alcohol Policy” may result in immediate ejection, citation, arrest, or further legal consequences.
Allergies
Please see “Dietary Needs” section for further information.
Animals
Service animals for Guests with disabilities are welcome at all ballpark events as long as the animal is not a danger to others and it does not interfere with others through unwanted attention, barking, inappropriate toileting, etc. If specific accommodations are required for service animals, please contact Guest Experience at (305) 480-1300. Emotional support animals are not service animals and are not protected under ADA law, therefore they will not be permitted access into loanDepot park.
Dogs are permitted during select promotional dates throughout the season. See marlins.com/bark for more information.
Announcements and Paging
Paging over the ballpark public address system is available for medical emergencies.
Autograph Policy
Guests may seek autographs from the time entrances open until 45 minutes prior to First Pitch. Players may sign autographs before each game when time permits; however, autograph opportunities are not guaranteed at every game. Appropriate tickets are required to access all seating areas.
Authentics
To purchase any game used items please email [emailprotected] or visit our Authentics stand located at section 25 during any weekend home game. Neither Major League Baseball nor the Miami Marlins authenticate items on site.
Automated External Defibrillator (AEDs)
Automated External Defibrillator (AED) devices are used to assist lay individuals in providing early intervention using cardiac defibrillation for cardiac arrest patients.
These devices can be found in the following locations:
- Field Level: In Recess Sports Lounge adjacent to restrooms
- Promenade Level: Section 6 adjacent to the elevators
- Vista Level: Section 306 outside of the First Aid Room entrance
Automated Teller Machines (ATMs)
loanDepot park is a cashless ballpark. Only electronic payment is accepted at all concessions, retail and 50/50 raffle ticket locations. We have reverse ATMs (cash to card) on site at section 3.
Automobile Trouble
Complimentary to all ballpark Guests, Roadway Towing and Transportation provides emergency roadside assistance within our parking garages and surface lots. Services are available beginning one hour before first pitch and up to two hours after baseball games conclude.
Services include:
- Battery jump-start
- Lock-out assistance
- Inflating a flat tire
A fee will apply if a vehicle is requested to be moved off property. Guests requiring these services should contact any Miami Parking Authority staff member, Parking Security Officer, Guest Experience Team Member or Miami Police Officer for assistance. The Miami Parking Authority customer service hotline number is (305) 579-4900. Guests may also contact Roadway Towing & Transportation directly by calling (305) 593-7474.
